Shipping policy

Shipping & Delivery Policy

Last Updated: July 25, 2025

Thank you for choosing Veltinook. We are committed to processing and delivering your purchases efficiently. Please review our comprehensive shipping guidelines below to understand our fulfillment procedures and estimated delivery timelines.

1. Order Processing & Fulfillment Upon successful payment verification, the Veltinook logistics team immediately initiates the fulfillment process. Standard processing requires approximately three (3) business days, encompassing quality assurance, packaging, and dispatch to our courier networks. Please note that transactions completed during weekends or public holidays will commence processing on the subsequent business day.

2. Transit Times & Shipping Rates Veltinook provides global shipping solutions with a standardized flat fee of $5.99 USD applied to all international destinations. Following dispatch, estimated transit times generally range between 10 to 20 business days depending on your geographic location.

3. Potential Service Disruptions While we strive for timely deliveries, unforeseen circumstances such as stringent customs clearance procedures or carrier-related logistical constraints may occasionally extend transit times. We appreciate your understanding should any unavoidable delays occur.

4. Shipment Tracking Real-time visibility of your delivery is important to us. A formal shipment confirmation email, containing your distinct tracking credentials, will be dispatched once your items leave our facility. You may monitor the parcel's progress via www.17track.net. (Kindly allow 48 to 72 hours for tracking systems to synchronize and display active data).

5. Split Shipments To expedite the delivery process, orders comprising multiple products might be fulfilled from separate warehouse locations. Consequently, your merchandise may arrive in multiple parcels on different dates. Each individual dispatch will be accompanied by its own confirmation email and tracking identifier.

6. Order Modifications Modification requests (including adjustments to delivery addresses, contact details, item sizing, colors, or quantities) require immediate attention. Clients are advised to submit alteration requests within 12 hours of transaction completion. Please forward your inquiry to our support department, specifying your unique Order Number and registered email address, alongside the specific amendments required. While we endeavor to accommodate all revisions, modifications cannot be guaranteed once fulfillment operations are underway.

7. Unsuccessful Delivery Attempts Should a courier be unable to deliver the package directly to you, they will typically deposit a notice and forward the consignment to a local postal facility. We recommend contacting the local carrier using your tracking details as a preliminary measure. Veltinook assumes no liability for merchandise returned to sender due to insufficient addresses provided by the buyer or failure to claim the package within the designated timeframe.

8. Extended Transit Protocols For shipments experiencing abnormal delays, please consult the tracking portal. If the logistics status has been updated within the preceding seven (7) days, the package remains actively in transit. Conversely, if no status updates have been logged for a continuous seven-day period, please reach out to our support personnel, providing your Order ID and associated email address, so we may launch an official inquiry.

9. Missing or Stolen Parcels Veltinook actively coordinates with carrier networks to resolve delivery disputes. If a comprehensive investigation verifies that a consignment was lost in transit prior to delivery, we will issue a complimentary replacement. However, Veltinook is exempt from liability regarding parcels marked as "Delivered" by the shipping carrier. In instances of suspected post-delivery theft or misplacement, customers are advised to inspect surrounding premises and consult with neighbors or property management.

10. Geographic Coverage and Origins We facilitate worldwide shipping, accommodating an extensive global clientele. In the exceptional event that our couriers cannot service your region, prompt notification will be provided. While Veltinook maintains principal fulfillment centers across North America, the European Union, and Australia, we strategically collaborate with premium global manufacturers, enabling direct dispatch from international production facilities to optimize pricing and product availability.

11. Legal Disclaimers & Terms of Service By finalizing a transaction with Veltinook, the purchaser explicitly consents to the following stipulations:

  • Estimated Timelines: Published delivery schedules are approximations. Veltinook accepts no liability for delays triggered by carrier inefficiencies, customs interventions, or force majeure events.

  • Taxes and Import Duties: All applicable tariffs, customs clearance fees, and regional taxes imposed by the destination country are the sole financial responsibility of the consignee and are entirely excluded from the initial purchase price and shipping charges.

  • Information Accuracy: The purchaser bears full responsibility for inputting precise and exhaustive delivery details. Financial losses resulting from misdirected or returned freight due to erroneous addresses will not be absorbed by Veltinook.

  • Transfer of Liability: Our operational obligation ceases upon the carrier recording a "Delivered" status.

Customer Support & Corporate Information For further clarification regarding our operational policies or individual order inquiries, our dedicated representatives remain at your disposal.

Support Email: support@veltinook.com (To expedite the resolution process, please ensure your correspondence incorporates the specific Order ID and the original purchasing email address.)

Company Address: ASTRALOGUE HONG KONG LIMITED FLAT A, 28/F., YHC TOWER, 1 SHEUNG YUET ROAD, KOWLOON BAY, HONG KONG